Installation Costs
The basic installation to connect to our TrueWan network
From R 1000
Pensionars, Teachers, Returning Truewan customers R500!
In order to connect to our network, fixed wireless equipment has to be installed outside the buildings. This equipment is powered from the inside of the building where it also provides an Ethernet connection, also seen as a network point, to which any IP enabled network device can be connected. The fixed wireless connection includes a NAT router which provides the premises with its own private DHCP IP range. Connecting to this IP range routes all Internet traffic through our network.
Because our wireless system works on the principle of "line of sight" there are sometimes challenges with the installation. The best place to do the installation might not be close to where the services will be used, so additional equipment might have to be added. These potential additional costs can only be determined on site and will be quoted before installation will commence.
A basic installation can cost between R500 - R2 500 depending on the your location - client will be quoted after FREE site survey.
To connect more than one computer on the IP network you will need a network switch: Available on Request.
To create a wireless "hot-spot" on the site in order to connect a laptop, iPad, Smart phone or any other WiFi device you need a WiFi router – they range from R650 - R1 300. Client will be quoted after FREE site survey.
Telephone installation to connect to TrueVoice
OPTION 1: Desktop phone from R 1200, Cordless phone from R 2100
Install a VOIP (Voice Over Internet Protocol) phone. It is a digital device and can only work on a VOIP system like ours and plugs into an IP network. These devices won't work on a normal analog (like Telkom) line. Prices start at R 1200 for a basic desktop phone, but there are other more sophisticated devices as well as cordless options available depending on the need. The quality of these phones are outstanding as they are made for the VOIP purpose.
Please note for PBX or hosted PBX services, prices have to be quoted.
Fax installation to be able to send and receive faxes, on TrueFax.
TrueFax Router R 2020 once-off, R80 monthly fee
TrueFax uses a dedicated ATA (Analog Terminal Adapter) from Pangea that connects directly with the fax machine and converts the fax to a TIFF data file which it then transfers over the Internet to the Pangea server. The Pangea server will then physically make the fax call to the end destination and send a confirmation to the local fax machine and/or e-mail address.
With TrueFax you get a dedicated 087 fax number and access to a website to monitor and manage your faxes. (Note that we can also port your existing geographical number if you have a dedicated fax number - see next section Number Porting.)
Also note that contrary to the traditional Telkom analog network TrueVoice and TrueFax are two separate functions and need to be connected separately. Price of the TrueFax ATA is R 2020,00.
Number Porting
R 155 per number
Any geographical number can be ported to another service provider. If you have an existing number that you want transferred to either TrueVoice or TrueFax we can accommodate that. The cost of number porting is R 155,00 per number.
When porting a number please note the following:
- Only geographical numbers (ie 011 / 012 / 018 / 016 etcetera - no 087 or 086 numbers) can be ported - and the number to port can only be used within that geographical area.
- The porting request takes about 2 weeks to complete. We submit the request to the service provider currently managing the number (ie Telkom) through our service provider. They process the request and if everything is in order they will reply with a porting date, which we will confirm.
- The following could result in a decline of the request: outstanding payments on the account, no active account on that number, a long term agreement has been entered into on that number. We will be informed of the reason for the decline.
- Also note that if the current provider is Telkom then all data services connected to that number will also be canceled.
- Do not cancel the current service until the port has been completed.
- Some providers keep on billing the service even after no service exists.
- There is a two (2) month cool off period on the port in which a request for a port reversal can be submitted. After the 2 months a complete new process has to be entered into with the new service provider if the number needs to be moved.