Over the past few months, we have been working diligently on our TrueWAN Wireless network infrastructure, upgraded our backhaul enterprise fibre and millimeter-wave wireless infrastructure and data-centre upgrades. We are pleased to report that these enhancements have resulted in a significant leap in the reliability of our own services, outperforming fibre in terms of dependability and consistency of throughput. Our next generation WAN network is now much more agile, resilient, secure, dynamic, and growing day by day.

We are excited to inform you about some significant improvements and changes to our TrueWAN wireless packages. We are providing all our existing TrueWAN clients with enhanced speed, up to three times faster than before, for the same price or even less. Although the speed increase has already been implemented, the product charges will only be adjusted on your next TrueWAN invoice in September. (Follow this link to download the PDF of this newsletter)

What makes us different?
When you think about what you want from your internet service, some key words that likely come to mind include speed, reliability, convenience, cost-effectiveness, and, of course, superior customer service. Lucky for you, there's one company that rises to meet all these expectations and more—True Technologies.

Our pricing reflects a half-duplex service, but what you get in reality is full-duplex connectivity. Our Voice over IPv (VoIP) service runs on a local WAN with a local server. This setup guarantees you a better call quality with lower latencies. No more embarrassing lags during crucial conference calls or precious long-distance family chats.

Recognizing that the internet is heavily trafficked during evening hours and post-midnight, TrueWAN cleverly increases speeds during these periods. Even if you subscribe to a smaller package, you still get to download big files without any fuss. It's as if we have a "magic hour" during which your internet speed is turbo-charged. With this, you can experience fast browsing speeds for brief periods, offering an exhilarating surfing experience even on the most modest packages.

Do you have more than one premises?
Another major advantage of TrueWAN is its shared connections. Multiple premises can share one Internet account, slashing internet costs significantly. You can either share the same package between two sites and only pay an additional R150 for this service, or you can load a separate dedicated package to each site. 

Do you have an AirBnB or holiday home?
TrueWAN offers a unique "hibernate" option for AirBnB hosts or premises that are only in use periodically. When your premises are not in use, simply hibernate your TrueWAN connection to save costs for a minimum fee of R150

Unrivaled support
The most crucial element of TrueWAN wireless Internet is personal service by knowledgeable and helpful staff, with unrivaled repair speed. TrueWAN's wireless network affords a swiftness of repair that puts traditional methods to shame. There’s no waiting around for days or even weeks for connection issues to be resolved. A quick call, and you'll have a local support team ready to address your issues, any time, day or night. Indeed, 24/7 local support is one of the hallmarks of TrueWAN's customer-first philosophy. All of our wireless towers have backup power and redundant links ensuring that our internet and VoIP services never goes down.

In essence, TrueWAN isn't just an Internet service provider—it's a partner in your digital journey. We are committed to providing a service that is as reliable as it is cost-effective, as secure as it is fast, and as friendly as it is professional. So, why wait? Make TrueWAN your choice for an unparalleled Internet experience.