True Technologies now also offers to the Kouga area and nationally! TrueWAN Fibre can be installed at Homes, Townhouses, Flats and other larger developments at no cost to unit owner/ occupant during the FTTH roll-out phase.

We have partnered with National 3rd Party Fibre providers who offers “Open Access” Fibre Networks – meaning that once the Fibre TP & ONT is installed, you can choose your ISP to sign up with. Your chosen Fibre package from us or other ISP will be activated as soon as the Fibre in the area goes live.

If you already signed up or pre-ordered Fibre from ANOTHER ISP, you can still cancel your pre- order, as long as the ISP has not yet installed the Fibre Termination point inside your premise. Once your cancellation is confirmed, you can sign up with True Technologies cc for TrueWAN Fibre.

Check the cancellation policy in the ISP's T&Cs

Kouga TrueWAN FIBRE Roll-out Promotion*

For more information: http://www.kouga.gov.za/municipalitytoroll-outfibre

• FREE INSTALLATION of the Fibre Termination Point (TP)
• FREE Optical Network Terminal (ONT)
• NO FIBRE ACTIVATION FEE
• Subject to the availability in 3rd Party Fibre Suppliers FTTH coverage map
• FREE-TO-USE Router

To Pre-Order your TrueWAN FIBRE, simply complete, sign and email the Termination Point Order or Site Survey Form to This email address is being protected from spambots. You need JavaScript enabled to view it.

TrueWAN Fibre Termination Point Order Form: For privately owned, single unit residences
TrueWAN Fibre Site Survey Form: if you own a building with separate units. If you have more than 1 property, please complete a separate form for each unit. We'll contact you within a few days to confirm an appointment for your installation or survey.

What can I do with TrueWAN Fibre?

Fast, reliable internet connection so you can stream your favourite music and TV shows and movies, game online, browse the internet and much more.

• TrueWAN Fibre packages are uncapped, unshaped and symmetrical (some 3rd party Fibre suppliers not).
• Month-to-Month TrueWAN Fibre contracts. 30 Day cancellation period applies.
• True 24/7 support, may be subject to the 3rd Party Fibre suppliers’ Support hours.
• A 30-day notice period will apply if you wish to cancel your TrueWAN Fibre or change to another ISP
• Updates on progress of FTTH order, move requests and up-or-downgrades will be provided by your ISP.
• This promotional offer is only valid during the Fibre Roll-out phase in the Kouga area and is subject to the Terms and conditions of the TrueWAN Fibre MOA and Roll-out promotion, as well as those of the Fibre Supplier.

See the chart below to see which package suits your needs, depending on your needs

Fibre terminology

Micro-trenching – This process involves using specialised machines to cut a narrow trench (30mm to 50mm wide) into a road’s surface, alongside the pavement where the curb and the tarmac meet, to lay the fibre optic cable. This significantly reduces disruption to the area.
Boundary boxes – A boundary box is a box installed about 0.5 metres above the ground against your boundary wall. This is the connection point between the fibre network outside your house and the Termination Point inside your house.
Termination Point – This is the white box that is installed in your home, against your wall. Your router will be connected to this via ethernet cable.
Router – This is the device that delivers the Wi-Fi signal throughout your home, allowing you to connect remotely to the internet.
Optical Network Terminal – The ONT (also called the modem) connects to the Termination Point with an optical fibre cable. It connects to your router via a LAN / ethernet cable and translates light signals from the fibre optic line from your TP into electronic signals that your router can read.

The Fibre Process

1. Fibre infrastructure is deployed in the street in a suburb,
2. Boundary boxes are placed on the pavement between houses,
3. Termination point order form is signed, giving permission for installation,
4. Termination point is installed into houses, connecting fibre to the boundary box,
5. Fibre is connected to the national fibre network to provide access to the internet,
6. Customer chooses ISP and orders router,
7. Customer enjoys internet connection.

Fibre infrastructure – laying of the fibre

 

Download and complete one of the following forms

RESIDENTIAL TrueWAN Fibre Application form.pdf

FLATS COMPLEXES BUSINESS TrueWAN Fibre Application form.pdf