Wireless Network

If you do not have direct line-of-sight (LoS) to an AP a connection to our network cannot be established. There are various software tools that we use to give us an indication if LoS can be established

1.  CPE (client premise equipment) is mounted

The CPE (Customer Premise Equipment) comes in small, medium or large sizes, depending on the distance from the AP. It is normally a small weatherproof device mounted on an exterior wall, the eaves or rooftop. (See under support a better description of the installation equipment.) It can also be mounted on a separate freestanding pole or tower. The installed CPE points to the AP located strategically to service a specific area.

2.  Wiring

A CAT5 cable also known as Ethernet cable is run down from the CPE on an exterior wall. Our installers try to obscure the cable as much as possible. The cable needs to transfer from the outside of the house to the inside either through the roof, or through drilling a small hole in a wall or door/window frame. If there are existing cabling for Phone, or Satellite TV we will try to work with these as much as possible. If you need additional wiring please contact us for an official quotation. Please check under support for all the different installation possibilities.

3.  Connect Your computer(s)

Once inside the house the cable can be connected to a single computer or into the internal network. A basic installation provides you with 1 Ethernet connection. (See under support for the different options.) 

With everything in place - The connection is tested and all basic configuration setups are done - setting up emails, Wi-Fi connections, etc.

A basic installation includes the following:

• Traveling
• Installation and activation charge
• 30m Or less of CAT5 cable
• CPE with POE
• One exterior wall mount & 3m aluminum pole
• One connection and configuration to a computer network card, or to the Internal network
• The interface setup and configuring of an e-mail account

To install switches, Wi-Fi hotspots, VOIP connections etcetera will all be charged additional. 

^* Additional charges may apply for special installations (e.g. non-penetrating roof mount, extension pole, wall jack, additional cabling beyond 30m etc.) Custom Installation is done by quote only. Trouble shooting computer problems are also not included. We charge R400/hour for this service.

About 2-4 hours - for a basic installation.

The equipment needed for a basic installation is the CPE, POE, external mounting equipment and cabling. Any additional equipment requested will be charged additionally.

The CPE and POE supplied at installation remains the property of TRUE TECHNOLOGIES and must be returned to us upon termination of Service. Whilst the CPE is in service on your premises you are responsible to insure this against theft or accidental damage (as covered under a standard short term insurance policy) - or if you do not have insurance, pay for the repair or replacement if such damage occurs. TT will however support and maintain this CPE to operate optimally. The CPE should have a technology lifespan of at least 3 years. CPEs older than 3 years that need to be upgraded will result in an upgrade cost for the customer.

All other equipment installed is purchased from True Technologies and ownership transfers once fully paid. Although most of these additional equipment come with guarantees / warranties, it still remains equipment under your care and needs to be maintained / operated in accordance with the suppliers' specifications. Any after sales support on this equipment that is not covered by the manufacturer's guarantee, or that does not clearly point to a faulty installation by TT, will be chargeable to the customer.

No, the TRUE TECHNOLOGIES service does not use a phone-line like a dial-up or DSL connection. It can in fact replace the existing phone line altogether, as you can make voice calls and send faxes via your internet connection (additional hardware and/or software required.)

Heat, cold, rain should not under normal circumstances affect your wireless Internet connection. Environmental factors like electrical surges, lightning, water damage and extreme winds can affect your connection. The Internet connection is relayed wirelessly through our network and is reliant on electricity. Although we do have electrical backups throughout our network, and backup generators at all our data centers, extreme periods of electricity loss could effect the service we supply.

TRUE TECHNOLOGIES provides ICT (Information and Communication Technology) services over its wireless network. The point of demarcation between the TRUE TECHNOLOGIES network and the customer network is the CPE. TRUE TECHNOLOGIES is not responsible for the operation of the customer network beyond this point. In the event of a loss of service, it is the customer’s responsibility to ensure their network is functional, and that all equipment is operational.

In the event that the customer requests a service call, TRUE TECHNOLOGIES personnel will test the service to the CPE. If the CPE is connected to the AP we will log into the CPE and check for LAN connections to the internal network. If there is no fault to this point, a call can be logged, but a service charge will apply.

Damaged equipment will be replaced under warranty, if applicable, unless damage is cause by factors not covered in the warranty. Equipment damage out of warranty will be billed to the customer.

TRUE TECHNOLOGIES has FREE Technical and Telephonic Support available but it is limited to your internet connection and related issues with our service. Any computer related problems, software problems, Microsoft problems, printer problems, virus issues etcetera will be handled as IT support and is chargeable.

Labour: R500 incl VAT per hour or part thereof

Minimum Labour: R250 per 30 minutes or part thereof

Remote Support: R250 per 30 minutes or part thereof

Workshop fees:

General Check-up R500-R750 (incl. Virus Scan, SFC Scan, Chkdsk, Windows Updates)

Basic Setup R500 (incl. starter freeware and Windows Updates)

Windows Re-install R750

Data Backup R500

Over Counter R125 (10min or less)

Callout Fees:

Jeffreys Bay R200

Aston/Paradise R250

Humansdorp R300

St Francis R320

Cape St Francis R380

Gamtoos R350

Oyster Bay R510

Hankey R520

Kareedouw R670