New amended regulations with regards to data expiry and data rollover

True Technologies as a registered ICASA licensee has implemented the new amended regulations with regards to data expiry and data rollover.

TrueWAN has always provided the option to opt in or out of out of bundle usage (hard or soft CAP), but due to the new regulations only clients who selected our Soft CAP option on the MOA or requested this option in writing will be allowed to exceed the CAP limit at the default or requested out-of-bundle rate.

TrueWAN now also offers data rollover at no additional charge (only TrueWAN Capped accounts) When you use less data one month, you can use the data you carry over into the next month without paying more. Carryover Data is valid for one month only and expires at the end of the following month's billing cycle. Your Carryover Data will be included in the overall Available Data you see for the current month in the automated email or True Client Portal software. TrueWAN will apply data usage against the Carryover data until that data is fully depleted, and only thereafter against the newly allocated data.

TrueWAN also offers clients various ways to monitor data usage, like our end-user True Client Portal software as well as automated email notifications of data usage (either daily, at 50%, 80% & 100%)

TrueWAN allows you to transfer unused data to other users on the TrueWAN network! E-mail This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.

See https://www.icasa.org.za/uploads/les/EUSSC-Regulations-2018.pdf

Out of bundle billing practices (p8/44):
(1) A Licensee must ensure that an end-user is:
a. sent data usage depletion notications via SMS, push notication or any other applicable
means when usage reaches 50%, 80% and 100% depletion of data bundles;
b. provided with an option to buy additional data bundles via the USSD platform, push
notication, or any other applicable means at any time;
c. not defaulted onto out-of-bundle data charges upon depletion of data bundles; and
d. provided an option via SMS, push notication, USSD or any other applicable means at any
time to opt-in to out-of-bundle usage charge.
(2) Where an end-user does not opt-in to out-of-bundle data charge as per regulation 8B(1)(d)
above, a Licensee must not permit any out-of-bundle data usage by an end-user until such
time that an end-user purchases new data bundles or consents to be charged out-of-bundle
data rates via USSD, SMS, push notication or any other applicable means.
Roll over of unused data and transfer of data
(3) A Licensee must provide end-users with an option to roll over unused data before expiry date.
In the event of unused data being rolled over, a Licensee shall in the rst instance apply data
usage against the rolled over data until that data is fully depleted, and thereafter against the newly
allocated data. This gazette is also available free online at www.gpwonline.co.za STAATSKOERANT,
7 MEI 2018 No. 41613 9
(4) A Licensee must provide end-users with an option to transfer data to other end-users on the
same network.

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True Technologies cc
Tel: +27 42 293 4168
Fax: +27 42 293 1851
Support: support@true.co.za
Sales: sales@true.co.za
Accounts: accounts@true.co.za
 
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