Insider’s guide to choosing an honest, reliable and competent computer technician
Many consumers have been done in by fly-by-night and dishonest or incompetent individuals in the I.T. industry and have a general mistrust in computer technicians. The computer industry has its share of unethical businesses who will try to take advantage of uneducated buyers in their greed for money. Anyone who can turn a computer on can market themselves as a computer repair technician or shop. If your “computer guru” or part-time technician is not working on PCs and networks every day, they probably only know enough to be dangerous.
It is therefore critical to look at the following when choosing a computer technician or supplier
- Reputation: What is the proven track record and general feedback from friends and the community?
- Ethics: Be wary of someone who offers to lie to your insurance to claim a replacement, if they are investigated you will also be implicated and legal action will follow. Same goes for offering to install illegal or counterfeit/cracked software on your computer; apart from opening yourself up for lawsuits your system could be compromised and infected with spyware and viruses (which is common in cracked and pirated copies of software).
- How long have they been in business? Can they offer referrals of satisfied clients? Is it a one-man-band or do they have a team of qualified technicians with different skill-sets to resolve a variety of problems?
- Warranty and consumer rights: Will they be still operating in a year or two to honour warranties? Ask about return policies and lead times before purchasing from them. Know your rights as a consumer (download the pocket guide for consumer rights
- Rates: You get what you pay for so don’t expect quality workmanship from someone with dirt cheap rates. Professional technicians are in high demand and may charge higher rates but the ones who work for cheap are usually just starting up without the necessary experience.
- Qualifications: What qualifications does the technician/s have? Does the technician/s have at least an A+ CompTIA certification? How many years’ experience does he/she have?
- Communication: Is the company or IT professional available to talk and can he be reached when you need urgent advise? Can you get honest answers to your questions in plain English? Any cost, risk or problem should be discussed with you before continuing with the repair.
Honest, Reliable and Competent Computer Technician or IT professional